FAQ

Frequently Asked Questions

Where do your products come from?

All of our jewelry is proudly made in partnership with trusted manufacturers across North America. We work closely with small teams who share our commitment to quality craftsmanship and ethical production.

What inspires your designs?

Every piece we create is inspired by the ocean — from the shimmer of sunlight on the water to the soft texture of seashells and sand. Our goal is to capture that calm, coastal beauty you can carry with you wherever you go.

How long will it take to receive my order?

We ship all orders within 5–7 business days. Once your order ships, you’ll receive a tracking link so you can follow it all the way to your doorstep.

Do you ship internationally?

Yes! We proudly ship to customers worldwide. Shipping times may vary depending on your location.

What materials do you use?

Our jewelry is crafted from high-quality materials — including sterling silver, stainless steel, and gold-plated finishes — designed to last and resist tarnishing.

Can I return an item?

We want you to love your jewelry! Returns are accepted for a refund only. To request a return:

1. Items must be unworn and in the original packaging.

2. You must have proof of receipt.

3. Email help@silverbeachjewelryshop.com to request a refund and receive return instructions.

Please note: earrings and custom pieces are final sale for hygiene reasons.

How should I care for my jewelry?

Keep your pieces looking their best by storing them in a dry place and avoiding direct contact with water, lotions, or perfumes. A gentle polish with a soft cloth will restore their shine beautifully.

Do you offer gift wrapping?

Yes! Each piece comes in elegant, ready-to-gift packaging — perfect for birthdays, holidays, or a little treat for yourself.

How can I contact you?

You can reach our customer support team anytime at help@silverbeachjewelryshop.com or through our Contact Us page. We’re always happy to help.